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Delete my account

How to permanently delete your Aukilo account and the associated data.

Updated on October 4, 2026

Delete your account

You can delete your Aukilo account at any time, from the web app or from the mobile app. It is the same account: deleting it on one side deletes it everywhere.

On a computer, in the web app
  1. Click your profile photo or initials, top right, then Settings.
  2. Choose Delete my account.
  3. Tick the consent box, type DELETE, then choose Schedule deletion.
On a phone, in the mobile app
  1. Open the Profile tab, then Settings.
  2. Choose Delete my account.
  3. Tick the consent box, type DELETE, then choose Schedule deletion.

Your account is frozen right away and you are signed out. It is permanently anonymized after 60 days. Until then, you can cancel the deletion by signing back in.

Delete your account by email

If you can no longer access either the web app or the mobile app, write to contact@aukilo.com from the address linked to your account, with the subject “Account deletion”.

We process the request within 7 days at most and confirm the deletion by email. For security reasons, the request must be sent from the address linked to the account.

Deleted data

When you delete your account, we remove:

  • Your account ID and email address.
  • Your display name, profile picture and bio.
  • Your city and default location.
  • Your personal scan history.
  • Your price alerts and favorite stores.
  • Your favorite products and notification history.
  • Your push notification tokens.
  • The photos you uploaded (report proofs, product photos, share cards).
  • Your referral codes and personal share links.
  • Your till receipts, their lines and their photos.

Data kept in anonymized form

To preserve the integrity of the service provided to the community, the following contributions are kept in anonymous form (with no link to you):

  • The prices you recorded and shared (the link to your ID is permanently broken).
  • The reports (shrinkflation, misleading deal, etc.) you published.
  • The confirm/reject votes you cast on reports.

This anonymization complies with Article 17 of the GDPR (right to erasure) and Article 5 (data minimization): data of interest to the community can be kept as long as it no longer allows you to be identified.

Export your data before deletion

You can download all your personal data in JSON format before deleting your account. In the web app, open Settings from your profile photo, top right, then Export my contributions. In the mobile app: Profile → Settings → Export my contributions. It is the same account, so you get the same export on both sides.

Irreversible effects

Account deletion is permanent. If you create a new account later with the same email address, it will be a new, empty account: your past history and contributions cannot be restored.

Questions

For any question regarding the deletion of your account or your GDPR rights (access, rectification, portability, opposition), write to contact@aukilo.com.